We understand that planning a trip can be overwhelming, and we are here to help you make your travel experience as seamless and enjoyable as possible. To assist you in this process, we have compiled a list of frequently asked questions (FAQs) that covers a wide range of topics. We hope that these FAQs will answer many of your queries, and if you have any further questions, our team of travel agents is always here to assist you.

Frequently Asked Questions

We offer a variety of tours and travel packages, including safari tours, city tours, adventure tours, cultural tours, and more.

We operate in various destinations across Africa, including Kenya, Tanzania, Uganda, Rwanda, South Africa, and more.

The booking process is simple and straightforward. You can book online through our website or contact us directly through phone or email to make a booking.

We offer both private and group tours, depending on your preferences.

Our tour packages typically include accommodations, meals, transportation, park fees, and the services of a professional tour guide. Specific inclusions may vary depending on the tour package.

Our maximum group size varies depending on the type of tour, but we typically keep group sizes small to ensure a more personalized and intimate experience.

Our tour guides are highly experienced and knowledgeable about the destinations we operate in. They are passionate about providing clients with an enjoyable and educational tour experience.

Yes, we offer customized tour packages tailored to meet the specific needs and preferences of our clients.

Our cancellation policy varies depending on the tour package and time of cancellation. Please refer to our terms and conditions for more information.

You can make payments through various methods, including credit card, bank transfer, or mobile money transfer.

We highly recommend that clients obtain travel insurance to protect against unexpected events during their travels. However, travel insurance is not mandatory for booking our tour packages.

Yes, we offer airport transfer services as part of our tours and travel packages.

Yes, we provide accommodations as part of our tour packages. Accommodation options may vary depending on the tour package.

Yes, we offer visa and travel documentation services to assist clients with obtaining the necessary documents for international travel.

Yes, we offer visa and travel documentation services to assist clients with obtaining the necessary documents for international travel.

We are committed to promoting responsible tourism practices and minimizing the impact of our tours on the environment and local communities. We strive to operate in a sustainable and ethical manner and encourage our clients to do the same.


Choose Msafiri Africa,

“Your Caring Travel Partner”


Msafiri Africa Travel & Safaris Ltd,

Vision Plaza, First Floor, Suite 44


+254 20 522 0973

+254 708 129 716

+254 720 942 378

+254 722 217 320